The scanner is mis-feeding and/or giving a ‘Feeding paper failure’ error message? What do I do?
If the scanner is struggling to grab the paper, you likely have a worn-down roller. Replacing the feed roller will resolve the issue.
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No Power/Scanner Not Connected Error
If you received an error message that your scanner is not connected, there may be a problem with the driver. This can be caused by several factors, the most common being incorrect driver installation or incomplete driver installation. Below is a ...
How do I clean my sheetfed scanner?
Non-IX series scanners (excluding PS667ix): Lightly spray a lens cleaning solution on the cleaning sheet provided. If you do not have a spray, place a few drops of rubbing alcohol on the sheet. Open the AmbirScan Click on Settings in the left side ...
How do I calibrate my scanner?
To calibrate in AmbirScan, complete the following steps: Open AmbirScan. Deselect Auto Scan (Note: when deselected, circular arrows will be displayed on the button). Click on Settings on the left side menu. Insert your calibration sheet. Select ...
Why Isn’t the Scanner Pulling my Card/Document?
If your scanner is not automatically pulling your card/document when inserting into the scanner, verify that Auto Scan is turned on. The image below displays when Auto Scan is turned off: To turn on Auto Scan, click the Auto Scan button. You should ...
The scanner is making a clicking noise when I try and scan. What do I do?
If your scanner is making a clicking noise, this is likely a gear issue within the scanner. Please reach out to Ambir Tech support to check the warranty status of the scanner.