Why is my pad is no longer writing in the area that the pen is touching?

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• Why is my signature pad displaying a yellow mark next to it in device manager?

  If your signature pad is displaying a yellow mark in Device Manager, you must install the driver for that pad. Click this link for the driver: https://acct90501.secure.netsuite.com/c.ACCT90501/FTP/CDM20814_Setup.exe

• The scanner is pulling multiple papers through at once. What do I do?

  If your scanner is pulling multiple pages through at the same time, the pad module is the most likely cause of the issue. Replacing the feed pad module will resolve the issue.

• What Linux support do you provide?

  We can offer a Linux SDK which includes low-level driver (LLD) and sample code demonstrating its use. It is recommended for developers who are writing their own application to run in a Linux environment. If you would like to request a linux driver ...

• Where do I get replacement parts for the 800ix?

  Replacement parts for the 800ix series can be found here. For instructions on how to replace the pad module or roller, please refer to page 9 of the 800ix User Guide.