Do you have Drivers for Chromebooks?
We currently do not have any scanner driver or scanning software for Chromebooks. However, if you are using a Chromebook to access a Windows virtual environment via Citrix, you can turn on USB redirection to scan via Windows virtual session. Please refer to Citrix documentation for more details: Citrix article resource.
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If you received an error message that your scanner is not connected, there may be a problem with the driver. This can be caused by several factors, the most common being incorrect driver installation or incomplete driver installation. Below is a ...